At Afro Maya, we are committed to providing our customers with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, our refund policy ensures you receive a prompt resolution.

Refund Eligibility:

• Items must be returned within 30 days of the original purchase date.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase, such as an order confirmation email or receipt, is required.
• Items must not be on the list of non-returnable items (see below).

Non-Refundable Items:

• Final sale items
• Gift cards
• Customized or personalized items
• Items not in their original condition (damaged or missing parts not due to our error)

Refund Process:

1. Initiate a Return: Contact our customer service team at [info@afromayastore.com] with your order number and reason for return. We will provide you with a Return Authorization Number and further instructions.
2. Return the Item: Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the item was damaged or defective upon receipt.
3. Refund Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4. Processing the Refund: Approved refunds will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and any shipping fees paid at the time of purchase will not be included in the refund amount.

Partial Refunds:

• Partial refunds may be granted in situations where the item returned is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [Info@afromayastore.com] so we can resolve the issue promptly. In such cases, we will cover the return shipping costs and offer a full refund or replacement.

Late or Missing Refunds:

• If you haven’t received a refund yet, please check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email address].

Contact Us:

If you have any questions or need assistance with your refund, please don’t hesitate to contact our customer service team at info@afromayastore.com or Whatsapp us at +971 524 962 575. We are here to help!

Thank you for choosing Afro Maya!